Frequently Asked Questions

​

Consultations

A $100 non-refundable retainer is required for all consultations.

• Includes one 30-minute consultation via phone or text

• Clients have 7 days to confirm the details of their custom art piece

• The retainer will be applied toward the final purchase price

• After 7 days, the retainer will be retained as payment for consultation time, planning, and creative research

• ​

Do artworks ever sell out?

Yes. Original artworks and limited-edition pieces may sell out and will not be recreated or replicated.

​

Do you have a showroom?

At this time, we operate as an online gallery.

Throughout the year, we occasionally host immersive pop-up exhibitions and one-night art experiences.

To stay updated on upcoming shows and events, follow us on Instagram at @ThePoeticArtiste or join our email list.

​

Can I purchase artwork at an event and take it home the same day?

Possibly — this is determined at the artist’s discretion.

To preserve the viewing experience during live exhibitions, certain pieces may remain on display until the event concludes. Pickup arrangements will be scheduled directly with the purchaser.

• Artwork must be picked up within 30 days of purchase

• A $100 monthly storage fee will apply after 30 days

• Artwork not claimed within 60 days may be forfeited

​

Shipping

​

When will my order ship?

Production and shipping times vary depending on the item and location.

• Most orders ship within 7–10 business days

• Apparel and made-to-order items may require 10–14 business days before shipment

Administrative Business Hours:
Monday–Thursday | 12 PM – 4 PM EST

​

How will my artwork be packaged?

​

Paintings
Carefully packaged in protective cardboard boxes or custom crates with bubble wrap and additional protective materials.

Prints & Photography
Shipped flat or rolled in protective tubes with Kraft paper and bubble wrap.

Framed Artwork
Packaged with cushioned corner protection for added safety during transit.

Please handle all artwork carefully while unpacking.

​

How much does shipping cost?

Shipping costs are calculated based on the size, weight, destination, and shipping method selected at checkout.

​

Do you ship internationally?

International shipping is not currently available, but we hope to offer it in the future.

​

Returns & Cancellations

• All original artwork sales are final

• Candles, air fresheners, ashtrays, flasks, and lighters are non-refundable

• Order cancellations or adjustments must be requested within 48 hours of purchase

​

Event Tickets

All ticketed events are non-refundable. Tickets are transferable per your discretion.