F.A.Q. – Frequently Asked Questions

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Consultations
A $100 retainer is required for all consultations.

• Includes a 30-minute consultation via phone or text.

• You have 7 days to confirm the details of your art piece.

• The retainer will be applied toward the final purchase price.

• After 7 days, the retainer will be held as payment for the consultation and research by the artist.

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Do artworks ever sell out?
Yes. Unique, one-of-a-kind original artworks and small edition prints can sell out and will not be replicated.

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Do you have a showroom?
We are an online gallery. Occasionally, we host on-site, one-night pop-up exhibitions, where the focus is on creating an engaging and immersive art experience.

Follow us on Instagram: @ThePoeticArtiste to stay informed about upcoming events or sign up for our email list.

 

 

Can I purchase a painting and take it home the same day as the art show?
This is at the artist’s discretion. A schedule will be arranged for pick-up, as pieces may not be taken down during a live viewing.

• Pick-ups must occur within one month of purchase.

• After one month, a holding/storage fee of $100 per month will apply.

• Paintings not claimed within 2 months will be forfeited.

 

 

Shipping

When will my order ship?
Production times vary by location and the specifics of your order. We aim to ship within 7-10 business days. Some apparel may require 10-14 days to create before shipping.
Administrative business hours: 12pm-4pm, Monday through Thursday.

 

 

How will my order be packaged?

• Paintings: Packed in either a cardboard box or custom crate, protected with bubble wrap and any other appropriate materials.

• Photography/Prints: Shipped flat or in a cardboard tube, protected with Kraft wrapping paper and bubble wrap.

 

 

Please handle all artwork carefully when unpacking.

For framed artworks: Shipped with cushioned cardboard corners for added protection.

 

 

How much does shipping cost?
Shipping costs depend on the method, size, weight of your purchase, and the destination.

 

 

Do you accept international orders?
Not at the moment, but we’re working on making this possible in the future!

 

 

Returns and Cancellations

• All paintings are final sale.

• Candles, air fresheners, ashtrays, flasks, and lighters are not eligible for return or refund.

• Cancellations or adjustments must be requested within 48 hours of placing your order.

 

 

Event Sales
Ticketed events are non-refundable and non-transferable.