​Frequently Asked Questions
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Consultations
A $100 retainer is required up front for all consultations.
A 30 minute phone/text session to review your choice of artwork and confirm all details in completion of the piece will be scheduled. The retainer goes towards the final cost of the piece. You have 14 days to decide on the piece. After 14 days the retainer is kept as payment for the artists' time on research and consultation. 50% of the total balance is due prior to the artist starting any and all commissions.
Retainer is Payable by PayPal to PoeticArtiste@gmail.com
Write "Consultation Retainer" in the Subject line. An invoice can be created and sent if requested.
(You will be contacted via email upon receipt for the next steps.)
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Do artworks ever sell out?
Yes. Subject exhibit original, one of a kind artworks, or small edition prints sell out and are not available for replication.
Do you have a showroom?
We are an online gallery. From time to time we have on-site, one-night, pop-up exhibitions where everything is about an engaging and fulfilling art experience. Follow IG: @ThePoeticArtiste to stay informed on upcoming events. Paintings purchased at Live Galleries are non-refundable. Retainer is forfeited if painting is not paid in full within 30 days. A schedule will be arranged for pick up as they may not be taken down during a live viewing. Pick ups must be within one month of the sale and any further time will result in a holding/storage fee of $100 per month deducted from current status. Paintings not claimed within 2 months will be forfeited. Please be respectful of my studio space. Pick up your artwork within a reasonable time or you are able to pay for shipping/delivery.
Shipping
When will my order ship?
Production time varies by location and the specifics of your order. We aim to ship within 7-10 business days. Some Apparel requires 10-14 days to create then ship. Please note that our business hours are 9am-3pm Monday through Thursday.
How will my order be packaged?
Depending on the size, paintings will either be packed in a cardboard box or in a custom crate, properly protected with bubble wrap and any other material the artist deems appropriate.
Photography/Prints – Depending on the size, will either ship flat or in a cardboard tube, properly protected with Kraft wrapping paper and bubble wrap.
*Please take extra care when removing any type of artwork from its packaging.
**Artworks that are shipped already framed will be protected with cushioned cardboard corners.
How much does shipping cost?
The cost will depend on shipping method, the size and weight of your purchase, as well as the shipping destination.
Do you accept international orders?
Not yet.
Returns and Cancellations
Can I cancel or make adjustments to my Original Artwork order?
From the time you receive your original art piece, you have four (4) days to decide whether to keep the work or return the artwork in its original condition for a refund. We also require all returned artwork be shipped out to the seller within three (3) days of confirming with us that the work will be returned. Please contact us within four (4) days of receiving your artwork at PoeticArtiste@gmail.com or 617-251-4112 if you are not fully satisfied. Once the artist has confirmed receipt of your email with refund instructions, you will have three (3) days to ship the artwork according to our instructions (using a traceable method and providing us with the shipment tracking number). If you do not notify us of your intent to return the work within 4 days of receipt, or you do not ship the work within the following 3 days after notifying us, you will not be eligible for a refund.
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* Candles, Air Fresheners, Ashtrays, Flasks and Lighters are not eligible for return/refund.
All requests for cancellations and/or adjustments must be made within 48 hours after the order was placed. Requests that extend beyond this timeline will not be accommodated.
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Event Sales
Ticketed events are non-refundable.