Frequently Asked Questions

 Consultations

A $35 deposit is required for all consultations. This includes a 15-20 minute phone/text session. 

Payable by PayPal to PoeticArtiste@gmail.com 

Write "Consultation Fee" in the Subject line.

(You will be contacted via email upon receipt for the next steps.)

Do artworks ever sell out?

Yes. Subject exhibit original, one of a kind artworks, or small edition prints sell out and are not available for replication. 

 

Do you have a showroom?

We are an online gallery. From time to time we have on-site, one-night, pop-up exhibitions where everything is about getting an engaging and fulfilling art experience. Follow IG: @ThePoeticArtiste to stay informed on upcoming events. Paintings purchased at Live Galleries are non-refundable as they result in loss of sale. A schedule will be arranged for pick up as they may not be taken down during a live viewing. Pick ups must be within one month of the sale and any further time will result in a holding/storage fee. Paintings not claimed within 2 months will be forfeited.

 

 

Shipping

 

When will my order ship?

Production time varies by location and the specifics of your order. We aim to ship within 5-7 business days. Some Apparel requires 7-10 days to create then ship. Please note that our business hours are 9am -3pm Monday through Thursday. 

 

How will my order be packaged?

Depending on the size, paintings will either be packed in a cardboard box or in a custom crate, properly protected with bubble wrap and any other material the artist deems appropriate.

 

Photography/Prints – Depending on the size, will either ship flat or in a cardboard tube, properly protected with Kraft wrapping paper and bubble wrap.

 

*Please take extra care when removing any type of artwork from its packaging.

 

**Artworks that are shipped already framed will be protected with cushioned cardboard corners.

 

How much does shipping cost?

The cost will depend on shipping method, the size and weight of your purchase, as well as the shipping destination.

 

Do you accept international orders?

Not yet but very soon!

 

Returns and Cancellations

 

Can I cancel or make adjustments to my Original Artwork order?

From the time you receive your original art piece, you have five (5) days to decide whether to keep the work or return the artwork in its original condition for a refund. We also require all returned artwork be shipped out to the seller within three (3) days after confirming with us that the work will be returned. Please contact us within five (5) days of receiving your artwork at PoeticArtiste@gmail.com if you are not fully satisfied. Once the artist has confirmed receipt of your email with refund instructions, you will have three (3) days to ship the artwork according to our instructions (using a traceable method and providing us with the shipment tracking number). If you do not notify us of your intent to return the work within 5 days of receipt, or you do not ship the work within 3 days of notifying us, you will not be eligible for a refund. 

* Candles, Air Fresheners and Lighters are not eligible for return/refund.

 

All requests for cancellations and/or adjustments must be made within 48 hours after the order was placed. Requests that extend beyond this timeline will not be accommodated.

Event Sales

Ticketed events are non-refundable but are transferable. If you are not able to attend a $5 resale fee will be charged to repost your ticket. You will be refunded once your ticket has sold. If it does not sell no refund will be made. Events are limited and exclusive. As all my events sell out this results in loss of sale but there is a HIGH possibility someone else will purchase the available tickets.