Frequently Asked Questions

 

Art

Are the artworks exclusive to Subject?

Yes. The Poetic Artiste creates original artwork by hand or small editions that accurately represent her gallery.

 

 A Consultation With The Poetic Artiste

A $20 deposit is required for a consultation with the artist. This includes a 15-20 minute phone/text session or a request submitted in full (please give as much detail as possible) via email. Questions regarding sizing, color, or commission requests will be answered and size charts will be provided. The balance will be discounted from the purchase price upon order.

Payable by PayPal to PoeticArtiste@gmail.com 

Write "Consultation Fee" in the Subject line.

Do artworks ever sell out?

Yes. Subject exhibit original, one of a kind artworks, or small edition prints. The product number will be provided and often edged onto the artwork to maintain originality.

 

Do you have a showroom?

We are an online gallery. From time to time we have on-site, one-night, pop-up exhibitions where everything is about getting an engaging and fulfilling art experience. Follow IG: @ThePoeticArtiste to stay informed on upcoming events.

 

Do you take requests for commissions?

The PoeticArtiste@gmail.com is currently accepting LIMITED commission requests. You can send in your idea and she will respond if her availability allows it.

 

 

Shipping

 

When will my order ship?

Production time varies by location and the specifics of your order. We aim to ship within 7 to 10 business days. Please note that our business hours are Monday through Thursday. Orders are not processed or shipped on Saturday or Sunday.

 

How will my order be packaged?

Depending on the size, paintings will either be packed in a cardboard box or in a custom crate, properly protected with bubble wrap and any other material that the artist deems appropriate.

 

Photography/Prints - Depending on the size, will either ship flat or in a cardboard tube, properly protected with Kraft wrapping paper and bubble wrap.

 

*Please take extra care when removing any type of artwork from its packaging.

 

**Artworks that are shipped already framed will be protected with cushioned cardboard corners.

 

How much does shipping cost?

The cost will depend on shipping method, the size and weight of your purchase, as well as the shipping destination.

 

Do you accept international orders?

Not at the moment.

 

Returns and Cancellations

 

Can I cancel or make adjustments to my order?

From the time you receive your original art piece, you have five (5) days to decide whether to keep the work or return the artwork in its original condition for a refund. We also require all returned artwork be shipped out to the buyer within three (3) days after confirming with us that the work will be returned. Please contact us within five (5) days of receiving your artwork at PoeticArtiste@gmail.com if you are not fully satisfied. Once the artist has confirmed receipt of your email with refund instructions, you will have three (3) days to ship the artwork according to our instructions (using a traceable method and providing us with the shipment tracking number). If you do not notify us of your intent to return the work within 5 days of receipt, or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. 

* Candles, Air Fresheners and lighters are not eligible for return.

 

All requests for cancellations and/or adjustments must be made within 48 hours after the order was placed. Requests that extend beyond this timeline will not be accommodated.